Privacy Policy
Prepared in line with Saudi Arabia’s Personal Data Protection Law (PDPL)
Effective Date: May 10, 2025
Last Updated: May 14, 2026
1. Introduction
Pioneer 5PL (“Pioneer,” “we,” “us,” or “our”) is operated by Modern Pioneer Co., headquartered in the Kingdom of Saudi Arabia. Pioneer provides integrated sourcing, procurement, customization, production support, logistics, distribution, and related value-added supply chain services.
We are committed to protecting the personal data of individuals who interact with our website, services, business communications, forms, campaigns, and digital platforms.
This Privacy Policy explains how we collect, use, store, share, and protect personal data in line with Saudi Arabia’s Personal Data Protection Law (PDPL), issued by Royal Decree No. M/19 dated 9/2/1443 AH, its amendments, and its Implementing Regulations.
This Policy applies to our website at https://mpcpro.com, any official Pioneer 5PL website or successor domain operated by us, and any related digital forms, campaigns, or communication channels we use.
By using our website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller Identity and Contact Details
The data controller responsible for your personal data is:
Company Name: Modern Pioneer Co. / Pioneer 5PL
Registered In: Kingdom of Saudi Arabia
Website: https://mpcpro.com
Email: sales@mpcpro.com
Phone: 92001673
For privacy-related inquiries, requests, or complaints, please contact us using the details above and include “Privacy Policy Inquiry” in your communication.
3. Personal Data We Collect
We collect personal data only where necessary for clear business, operational, legal, or service-related purposes.
3.1 Information You Provide Directly
We may collect personal data that you provide when you contact us, submit a form, request a callback, send a project brief, apply to become a partner, apply for a role, or communicate with our team.
This may include:
- Full name
- Email address
- Phone number and WhatsApp number
- Company name
- Job title or role
- Business address or location
- Project details and procurement requirements
- Sourcing, customization, logistics, or supply chain requirements
- Callback requests and contact form submissions
- Partner, supplier, or business inquiry details
- Employment-related information submitted through the “Join Pioneer” form, such as CV, qualifications, and work experience
- Communication history with our team
3.2 Information Collected Automatically
When you visit our website, certain technical and usage data may be collected automatically, including:
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages visited
- Time spent on pages
- Referring pages and exit pages
- Clicks, scrolls, and interaction data
- Form submission metadata
- Cookie identifiers and session data
3.3 Information from Third Parties and Digital Platforms
We may receive limited information from third-party tools, platforms, and partners, including:
- Google Tag Manager and Google Analytics
- LinkedIn, Meta, Google, or other advertising and lead-generation platforms
- Social media platforms when you interact with our official pages
- Business partners, referral sources, suppliers, logistics partners, and service providers
- Campaign forms, including LinkedIn lead forms or similar lead-generation channels, where you submit your information
We do not intentionally collect sensitive personal data, such as health information, biometric data, religious beliefs, or financial account information, unless required by law or where you provide explicit consent for a specific lawful purpose.
4. Purposes of Processing Personal Data
We process personal data for specific, clear, and legitimate purposes, including:
| Purpose | Type of Data Used | Legal Basis |
|---|---|---|
| Responding to inquiries and project briefs | Name, email, phone, company details, project details | Pre-contractual steps, contractual necessity, or consent |
| Processing callback requests | Name, phone, email, inquiry details | Consent or pre-contractual steps |
| Managing partner, supplier, and business applications | Contact details, company details, business information | Contractual necessity, legitimate interest where permitted, or consent |
| Providing sourcing, procurement, customization, logistics, and 5PL services | Contact details, company data, project requirements, supplier/logistics details | Contractual necessity |
| Managing client relationships and communications | Contact details, communication history, service details | Contractual necessity or legitimate interest where permitted |
| Recruitment and employment applications | Name, contact details, CV, qualifications, work history | Pre-contractual steps, consent, or legal obligation |
| Website analytics and performance improvement | Browsing data, device data, cookie identifiers | Consent or legitimate interest where permitted |
| Marketing and business communications | Name, email, phone, company details, campaign interaction data | Consent or other lawful basis where permitted |
| Security, fraud prevention, and website protection | IP address, device data, logs, interaction records | Legal obligation or legitimate interest where permitted |
| Compliance with laws and regulatory obligations | Relevant personal data as required | Legal obligation |
We will not use your personal data for unrelated purposes without obtaining your consent or relying on another lawful basis permitted under applicable law.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, analyze performance, improve user experience, and measure marketing activity.
These technologies may include tools such as Google Tag Manager, Google Analytics, embedded website scripts, and social media or advertising platform tags.
5.1 Types of Cookies We May Use
Essential Cookies
These are required for the website to function properly and may support security, navigation, forms, and basic website operations.
Analytics Cookies
These help us understand how visitors use the website, which pages are visited, and how we can improve website performance and user experience.
Marketing and Social Media Cookies
These may be used to measure campaign performance, track engagement, and support marketing activity across platforms such as LinkedIn, Meta, Google, YouTube, X/Twitter, and other digital channels.
5.2 Managing Cookies
You can manage or disable cookies through your browser settings or through any cookie preference tool made available on our website. Please note that disabling certain cookies may affect website functionality or performance.
6. Sharing of Personal Data
We do not sell, rent, or trade your personal data.
We may share personal data only where necessary and lawful, including with:
Service Providers and Subcontractors
Such as hosting providers, website developers, IT support providers, email platforms, CRM systems, analytics tools, advertising platforms, and other vendors that support our business operations.
Business Partners, Suppliers, and Logistics Partners
Where required to fulfill your sourcing, procurement, customization, manufacturing, delivery, or logistics requirements.
Marketing and Lead-Generation Platforms
Where you interact with our campaigns or submit information through digital platforms such as LinkedIn, Meta, Google, or related tools.
Legal and Regulatory Authorities
Where required by Saudi law, court order, regulatory request, or competent authority.
Corporate Transactions
If Pioneer undergoes a merger, acquisition, restructuring, or business transfer, personal data may be transferred as part of that transaction, subject to continued protection.
With Your Consent
Where you have given us clear consent to share your data for a specific purpose.
We require service providers and processors to handle personal data securely and only for the purposes agreed with us.
7. Cross-Border Personal Data Transfers
As a 5PL provider working with local, regional, and international suppliers, manufacturers, logistics providers, and technology platforms, some personal data may be processed or accessed outside the Kingdom of Saudi Arabia.
Where personal data is transferred outside the Kingdom, we will take appropriate measures in line with the PDPL and applicable transfer regulations. These may include:
- Ensuring the transfer is necessary for providing our services or fulfilling a contract
- Using appropriate contractual safeguards
- Working with service providers that maintain suitable data protection standards
- Limiting transfers to the minimum data necessary
- Conducting assessments where required
- Obtaining consent where legally required
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, unless a longer period is required by law, regulation, contract, dispute resolution, or legitimate business need.
Our general retention approach is:
- Inquiry and contact data: retained for a reasonable period after the last communication, unless a business relationship is established
- Client and service data: retained for the duration of the business relationship and as required for commercial, legal, tax, and regulatory obligations
- Partner and supplier data: retained for the duration of the business relationship and as required for operational or legal purposes
- Job application data: retained for a reasonable recruitment period unless the applicant is hired or provides consent for longer retention
- Marketing data: retained until consent is withdrawn, an unsubscribe request is received, or the data is no longer required
- Website analytics and cookie data: retained according to the configuration and lifespan of the relevant tools and cookies
- Legal compliance data: retained for the periods required under applicable Saudi laws and regulations
When personal data is no longer required, we will securely delete, anonymize, or archive it in accordance with applicable requirements.
9. Your Rights Under the PDPL
Subject to the conditions and limitations under applicable law, you may have the following rights regarding your personal data:
9.1 Right to Be Informed
You have the right to be informed about the purpose and legal basis for collecting and processing your personal data.
9.2 Right of Access
You have the right to request access to the personal data we hold about you, subject to verification and applicable legal requirements.
9.3 Right to Request Your Data in a Clear Format
You may request that your personal data be provided to you in a readable and clear format, where applicable and technically feasible.
9.4 Right to Correction
You have the right to request correction of inaccurate, incomplete, or outdated personal data.
9.5 Right to Destruction or Deletion
You may request destruction or deletion of your personal data where it is no longer required for the purpose for which it was collected, subject to legal retention requirements.
9.6 Right to Withdraw Consent
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
9.7 Right to Restrict Processing
Where permitted by applicable law, you may request restriction of processing in certain cases, such as while the accuracy of your personal data is being reviewed.
9.8 Right to Object to Marketing
You may object to receiving marketing communications from us at any time. Once we receive your request, we will stop sending direct marketing communications unless otherwise permitted by law.
To exercise your rights, please contact us at sales@mpcpro.com with the subject line “Data Subject Rights Request.”
We may ask you to verify your identity before processing your request. We aim to respond to valid requests within the period required under applicable law.
10. Data Security
We take reasonable technical and organizational measures to protect personal data from unauthorized access, disclosure, loss, misuse, alteration, or destruction.
These measures may include:
- SSL/TLS encryption for website data transmission
- Secure hosting and access controls
- Limiting access to authorized personnel and service providers
- Password and authentication controls
- Monitoring and security reviews
- Data processing agreements with relevant service providers
- Internal procedures for handling personal data
- Incident response processes for potential data breaches
No online system can be guaranteed to be completely secure. However, we take reasonable steps to protect the personal data we process.
11. Data of Minors
Our website and services are intended for businesses and adult individuals. We do not knowingly collect personal data from individuals under the age of 18 without appropriate consent from a parent or legal guardian where required.
If you believe that a minor has provided us with personal data without appropriate consent, please contact us at sales@mpcpro.com, and we will take appropriate steps.
12. Third-Party Websites and Social Media
Our website may contain links to third-party websites, platforms, and official Pioneer social media pages, including Facebook, X/Twitter, Instagram, LinkedIn, YouTube, and other channels.
This Privacy Policy applies only to personal data processed by Pioneer. We are not responsible for the privacy practices, content, or data processing activities of third-party websites or platforms. We encourage you to review their privacy policies before submitting personal data to them.
13. Marketing Communications
We may send you marketing or business communications about Pioneer’s services, campaigns, updates, or opportunities where we have a lawful basis to do so.
Where consent is required, we will only send marketing communications after obtaining appropriate consent. You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in an email, where available
- Contacting us at sales@mpcpro.com
- Calling us at 920016730
Once you opt out, we will stop sending you direct marketing communications, subject to any legally permitted service or transactional communications.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, services, legal obligations, or regulatory requirements.
When we update this Policy, we will revise the “Last Updated” date at the top of this page. For material changes, we may also provide additional notice where appropriate.
We encourage you to review this Privacy Policy periodically.
15. Right to Lodge a Complaint
If you believe your personal data has been processed in violation of applicable data protection requirements, you may contact us first so we can attempt to resolve your concern promptly.
You may also contact the Saudi Data & Artificial Intelligence Authority (SDAIA), the competent authority for personal data protection in the Kingdom of Saudi Arabia, through its official channels.
SDAIA Website: https://sdaia.gov.sa
16. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law and its Implementing Regulations.
Any dispute arising in connection with this Privacy Policy shall be subject to the competent courts of the Kingdom of Saudi Arabia.
17. Contact Us
For any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data, please contact us:
Pioneer 5PL — Data Privacy Inquiries
Email: sales@mpcpro.com
Phone: 920016730
Website: https://mpcpro.com/contact-us/
Pioneer 5PL is committed to handling privacy-related inquiries and data subject requests responsibly and in accordance with applicable Saudi data protection requirements.